West End Walkies Glasgow
Effective from Monday 23rd November 2026
At West End Walkies Glasgow, we aim to provide a reliable, professional and flexible dog walking service.
To ensure we can manage our team, transport and walk availability effectively, the following cancellation and rescheduling policy applies to all group dog walking bookings from the effective date.
1. Weekly booking deadline
All cancellations and requests to change walks for the following week must be made by 5pm on Thursday.
For example, cancellations for walks taking place between Monday and Sunday of the following week should be submitted by 5pm on the preceding Thursday.
Changes and cancellations received before this deadline are free of charge.
Regular weekly bookings are considered reserved spaces unless we are notified otherwise.
2. Late cancellations
When a client cancels a confirmed walk after the weekly deadline, the following charges may apply:
* After Thursday at 5pm, but at least 24 hours before the booked walk: Up to 50% of the walk price.
* Less than 48 hours before the booked walk, including same-day cancellations: Up to 100% of the walk price.
These are maximum charges, not automatic penalties. Any fee will be based on the genuine financial loss directly resulting from the cancellation, including unavoidable staffing and transport commitments and lost profit.
We will take reasonable steps to minimise losses, taking account of any costs saved or income recovered from replacement bookings. Charges will be reduced or waived where appropriate and will never exceed the genuine loss incurred.
3. Rescheduling walks
We understand that plans can change and encourage clients to reschedule their dog’s walk rather than cancel whenever possible.
Clients may request to move their walk to another day within the same week.
* Rescheduling is subject to available spaces and route capacity.
* Requests made before the Thursday deadline are free.
* Requests made after the deadline will be accommodated wherever possible.
* Where rescheduling avoids the financial loss arising from the original booking, no cancellation fee will apply.
* If a late change still results in an unavoidable loss, we will explain any applicable charge before confirming the arrangement.
All rescheduling requests must be approved by West End Walkies Glasgow. A requested change is not confirmed until accepted by our team.
4. Holidays and planned absences
Clients are responsible for informing us of planned holidays, appointments and other absences before the weekly cancellation deadline.
If we are not informed before the deadline, the normal cancellation policy may apply.
We recommend providing holiday dates as far in advance as possible.
5. Illness and emergencies
We understand that dogs can become unexpectedly unwell and that emergencies sometimes occur.
If your dog requires an urgent veterinary appointment or becomes unexpectedly ill, please contact us as soon as possible.
We will consider these situations individually and may offer a rescheduled walk or waive any applicable cancellation charge at our discretion.
6. Unavailable dogs and missed collections
If we arrive to collect a dog for a confirmed walk and the dog is unavailable, or we cannot safely gain access using the agreed arrangements, this will be treated as a same-day cancellation unless the issue is caused by West End Walkies Glasgow.
Any charge will remain subject to the genuine-loss limits outlined above.
7. Cancellation by West End Walkies Glasgow
If we are unable to provide a confirmed walk and cancel it ourselves, the client will not be charged.
Any payment already made for the cancelled walk will be refunded or credited towards future walks, according to the client’s preference.
8. How to notify us
Please send all cancellations and rescheduling requests via your usual WhatsApp conversation with West End Walkies Glasgow.
Notice will be recorded according to when the message is received. We recommend notifying us as early as possible, even if it is outside our normal working hours.
9. Agreement to the policy
This policy applies to bookings made or agreed under these terms from Monday 23rd November 2026.
Clients will be provided with advance notice and asked to accept the updated terms before they apply to their future bookings.
We appreciate your understanding and continued support.
West End Walkies Glasgow 